faq

1. What type of pearls do you sell?
Dalv&Nika specializes in 100% genuine cultured freshwater pearls. Our pearls are naturally grown and carefully selected for quality and lustre.
Our necklaces come with adjustable chains ranging from 45 cm to 50 cm. You can choose from 925 sterling silver or 14k to 19k gold chains, crafted to complement the beauty of each pearl.

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2. Do you offer free delivery?
Yes. We offer free UK delivery on orders over £50. Orders below £50 will have shipping fees calculated at checkout.

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3. What is your return policy?
You may request a return or exchange within 15 days after receiving your order, provided the item is unused and in its original packaging.

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4. How long does delivery take?
Orders are usually processed within 1 to 3 working days, and delivery typically takes 1 to 3 working days after dispatch.

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5. Are the pearls real?
Yes. All our jewelry is made from genuine cultured freshwater pearls, which are mostly sourced from tropical freshwater pearl farms.

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6. Do your pearls fade or lose shine?
Our 100% genuine cultured freshwater pearls are carefully selected for quality and durability. To maintain their natural lustre, we recommend avoiding contact with chemicals, perfume, or excessive moisture.

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7. How should I care for my pearl jewelry?
Store your pearl jewelry separately in a soft pouch or box. Wipe pearls gently with a soft cloth after wearing.

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8. Do you offer international shipping?
Currently we focus on UK delivery. Please check our website or contact customer care for future international shipping updates.

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9. What payment methods do you accept?
We accept major online payment methods available at checkout for secure transactions.

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10. Are your pearls suitable as gifts?
Yes. Our pearl jewelry is designed to be elegant and gift ready, making it perfect for birthdays, anniversaries, and special occasions.

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